Showing posts with label Ticket Renewal. Show all posts
Showing posts with label Ticket Renewal. Show all posts

Monday, November 12, 2012

Renewal Of Faith? No, Just My Tickets

Mood: Hey I have tickets again
State of Mind: Oh dear, what have I done?
Location: Surrounded by 6 years of SSH stuff...sigh

So I went ahead and did it. I renewed my season's tickets for 2013. I'll wait while you fall over in shock - you OK? Then I'll continue.

Unlike previous years, renewing my tickets for next season was not an automatic decision. Usually as soon as I get that renewal e-mail I don't even hesitate. But this year...oh this year. The drama that has swirled about our team this year certainly had an impact on my decision; as did the horrific season the team had on the pitch. If you had asked me during any game during the last month of the season I was still on the fence.  A fence built of poor results, a poorly managed team, more drama than most soap operas, anger and apathy in the stands, and the team holding off on even announcing renewal information until just days before the final home game. Not really the recipe to get me pumped up about next season. The end of season presser also wasn't exactly inspiring and well, that cynicism I discovered this year? That was in full force for several days - I was angry at all the time, emotion, energy and money I'd put into supporting this team.

Let me clarify something - I'm known (even now) for my optimism and my belief that things will work out in the end.  I've succumbed to cynicism, anger and have flirted with apathy this year yet even still, deep down there's still this hopeful, excited fan that just wants to cheer for her team - and for that I make no apologies. But this past season has taxed even my sunshiny persona. I know many folk who are far more cynical than I that immediately renewed their tickets and yet still I waited.

The rollback on the ticket prices to 2007 levels was a startling announcement - I had hoped for some kind of reduction but never expected them to actually do the right thing. A reduction of some kind yes, but all the way back to the beginning? That was a surprising move and for that I will give a small nod of approval. Until the price reduction was announced I was likely going to give up one of my tickets, as paying for two seats when one was often going unused at the previous year's rates was not sitting well with me. Then I received a very nice (what? It was nice, in a 'please, please renew your tickets' way) email from my TFC ticket rep reminding me off all the benefits of renewing my tickets, plus the added bonus of free Raptors tix - free Raptors tickets? Sold! What? I like basketball.  This was part of my response:

"...I'd planned on renewing my tickets; well at least once the prices were reduced that is. Up until that point I was somewhat on the fence as I (as well as many of my SSH brethren) have not been well pleased with the way that the club has been run over the past six years and this year in particular....I was glad to see that the club took the first necessary step to stem the tide of anger and apathy"

I then received a very nice (what? It was nice, he was happy I was renewing) email in reply talking about the focus now being on the team and the team's performance - good news everyone! Sorry, cynical side putting in a brief appearance...but I'm reserving judgement (probably) until oh, at least later on this week when the first player cuts are announced. OK, back to ticket talk!

The bottom line is that after many long conversations with myself and pretty much ignoring what anyone else was doing - sorry folks, nothing anyone else said was going to influence me but me - in regards to renewing, I decided that affordable tickets were just enough to keep me on board. I have hope (see, still optimistic!) that over the next few years I'll see my team slowly make it's way back to respectability. Please note I said the next few years - I have zero expectations for a dramatic turnaround for our Reds in the upcoming season - but at the end of the day I want to be there to see it happen; when it happens.  I guess six years plummeting to the depths of MLS aren't enough to completely eradicate that hopeful, excited fan that first walked into BMO back in 2007...hope I get to see her again in 2013 because I kind of miss her.

So; see you next year?

Thursday, August 30, 2012

Should We Stay Or Should We Go Now?

Mood: Sad, angry yet unwilling to let go of some shred of hope
State of Mind: Why? Just why? Because they're my team; sigh
Location: Hiding under SIX years worth of SSH scarves and tickets


                                                                Well? Should we?

It's been a tough few days for anyone that supports TFC - OK, a tough few, well pick whatever measure of time between April of 2007 and present day that works for you. And I'm not even going to really talk about that last minute let-down on Tuesday night, as it would mostly just be angry, depressed ranting.  I think I've figured something out though; I still haven't come to the realization that investing emotion into this team is going to bring frustration, anger and tears more often than joy; for I know that there is joy to be had; just not for us, not yet. This is not a team for the faint of heart; or the expectation of great things, or really any expectations it would seem.  

Which quite frankly sucks. 

Really; what other way is there to put it? As someone (somewhat sadly) pointed out to me after the CCL match - this is the only team that I've to call my own.  I'm not like a number of my friends that have grown up supporting the same team since they were kids, that have had that personal connection to a club for years.  I don't count the teams from the EPL and lower divisions or other international teams that I've picked as "my own" - it's not the same. Those attachments were for me mere warm-ups to having a club that I could call my own. In the past six years I've become more committed, more attached and more involved with my team. I've rarely missed a home game, I've promoted the team to friends and family (dragging them to games as much as  possible), I've blathered on incessantly to co-workers, have spent countless hours talking/discussing/hashing/agonizing over them on twitter and other social media and gotten involved with some of the team initiatives.  And yet just when it (again) seemed like things might be looking up this year and we might get a stable, competitive team; the wheels fell off - more than once.

It isn't even that I expected my team to be uber successful - I didn't think trophies would come right away. Some of those lowered expectations came before I knew much about the MLS and the parity that exists in the league; before I knew how easy it was to go from the basement to the penthouse. And yet I still had faith, I still had hope. 

Instead I've watched for six years as the team I love has been mis-managed, as players have come and gone in record numbers, coaching changes every time I blink and an ownership that has used one of the most rabid and loyal fanbases in the MLS as marketing fodder instead of focusing on the business of football. Innocence never lasts but there are days when I would still like to be the wide eyed and ignorant fan I was back in 2007 - OK, I don't actually mean that. I'd always rather know than not. It's just the knowing in this case is so often soul crushing; I envy the fan I was six years ago, the one with all of the pure joy and hope.

And I've watched the change in others - not just in the dwindling numbers at BMO, the erasure of the vaunted SSH waiting list, the annual ticket price increases - no I'm talking about those same friends that have tirelessly followed a team for years; most often without success - that are now talking about not returning, not following and likely giving up on a team that I know they love.  That is how difficult this team is to follow and support - people who have lasted through decades of supporting the same team are considering walking away from their local team; not because of the product on the pitch (OK, partly because of that), but because of the behaviour of the Front Office. 

We've spent six years faithfully showing up to games (both home and away), buying merch, buying beer and food, attending pub nights, going to end of season parties, going to pancake breakfasts and attending town halls.  And in return? Ticket increase after ticket increase (still one of the most expensive teams in the MLS to support), well over 100 players, 7 coaches, constant assurances that 'this year we've got it right', growing 'Special Event' nights and lots of happy shiny marketing about the 'best fans in the league' in BMO Financial ads. But in the end all that has done is leave a tired, frustrated and dwindling fan base. One that at least in these recent, and oh so very trying weeks, seem more than willing to walk away until some modicum of success is reached, until an executive with actual football knowledge and experience is put in charge (for all of our sanity, please step aside Tom; please) and for Management to demonstrate with their actions some appreciation of we, the exploited. 

Making matters worse was the announcement yesterday from the Montreal Impact  that they will be lowering their ticket prices for next season. That's right; they are in their first season, they're not completely terrible but (and yes, most of it is pure optics) they are lowering their ticket prices! Can you imagine TFC doing that? Instead, for four straight years MLSE and the TFC Front Office rubbed their hands with glee and got to gutting the golden goose.  After that crushing blow to the TFC fan psyche, came word they that (close to) fellow basement dweller the Portland Timbers will be freezing their prices for next season - true they're not lowering their prices, but even with the prices frozen those tickets are still less than TFC's and for a fanbase that is just as rabid, devoted and engaged. 

Which leads me to the staying or going part. The last few days have brought about some fairly intense debate about whether or not SSH will renew for next year, watch games going forward in any manner or even attend games for the rest of the season. My friend Lars Lowther over at Red Nation Online has one solution, John at Waking The Red came up with a musical option (more of a how to deal with the stress) and well, all you have to do is check any TFC follower's twitter timeline to see how divided the supporters are on what they plan to do next season; regardless of whether or not the FO freezes or lowers tickets prices.

I do want things to change; desperately. Nothing would make me happier than to hear the Teflon Tom has stepped aside and someone with actual football knowledge and experience would take the reins and remake the management of the team from top to bottom. But am I holding my breath waiting for it to happen? Not a chance. Will it stop me from mentioning it as much as possible? Not a chance. What about Mariner you ask? If you read the blog you know that I don't like the way he coaches the team or the direction he's taking the team in terms of style of play. Do I think Aron Winter deserved a chance to finish out the season? Yes. Do I want Mariner fired? No. Really, that is not the answer right now. This team needs stability; period. And if another year of low possession, dump and chase football with the same coach and the same core of players helps to bring that stability, then so be it.

As for me? Where will I be come next March? If the prices go up it will be very difficult for me to renew.  I already sacrifice other aspects of my life in order to pay for my seats each year and an increase will likely put them out of reach for me if I want to be realistic about what's in my bank account. However, if at the bare minimum they freeze - although really, this is a lower the damned prices situation if there ever was one - then yes, MLSE will get my money for one more year. Why? Because damn it they're my team. I'm not willing to walk away yet. 

I will continue to speak my mind (hi friends at MLSE); I rarely if ever buy food or drink at games, have only ever bought a couple pieces of merch and yet there I am every home match willing to cheer on my team. And yes I know that MLSE get the vast majority of their money from ticket sales.  Am I not filled with rage at being used to promote the brand of TFC week in, week out? Yes. But what supporters of any team aren't being used? Does the subtle but constant erosion of the supporter/old school football atmosphere not tick me off? Hell yes. But again, it's not done yet - so therefore neither am I. 

Those who know me well, know that I am well used to protests and standing up for the rights of others (as well as myself). I'm certainly not shy and other than voicing my opinion on this blog (and other social media) why do I not take the ultimate step and turn my back until things change?  It's not in me to walk away yet - this season has done a lot to change the way that I look at things in regards to TFC - but there is still this wide-eyed innocent, hopeful fan that just wants to watch her team play every week. So for now, that's where you'll find me, at BMO, anxious, biting my nails, hoping to see something to make me shout with joy, something (anything!) to wipe away the erosion of my optimism over the past six years.  

So what about you? I know a lot of you are on the fence. I know some of you have made your choice. So please let me know whose faces I'll be seeing not just for the rest of the season but next year. Leave your answers in the comments section - and please know that I understand and respect if your choice isn't mine. Cheers.